Last updated: 28/10/2025
PRELIMINARY ARTICLE – IDENTIFICATION OF THE OPERATOR
These General Terms and Conditions of Sale (hereinafter “GTC”) are offered by the operator of the chillerhub.com website (hereinafter “the Site”). The operator is:
Company name: PIMA OÜ
Registered office address: Ehitajate tee 110, 13517 Tallinn, Estonia
Registry code: 16227549
Contact email address: contact@comptoir-du-froid.fr
Hereinafter referred to as “the Operator”.
ARTICLE 1 — GENERAL PROVISIONS
The General Terms and Conditions of Sale (the “ General Terms and Conditions of Sale “, or the “ GTC “) are exclusively applicable to the online sale of products offered by the Operator on the website https://chillerhub.com/.
The GTC are made available to customers on the Site where they can be directly consulted and can also be communicated to them upon simple request by any means.
The GTC are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having read and accepted them before placing an order. The validation of the order by its confirmation constitutes the buyer’s adherence to the GTC in force on the day of the order, the retention and reproduction of which are ensured by the Operator.
ARTICLE 2 — PRODUCT DESCRIPTION
The Site is an online sales site for
professional cold chain equipment (ice cube machines, blast chillers, freezers, refrigerators, etc.)
(hereinafter the “ Product(s) “) open to any natural or legal person using the Site (the “ Client “).
Each Product presented on the Site is accompanied by a description (prepared by the supplier or accessible on the manufacturer’s website via a link on the Site) detailing its essential characteristics. Photographs illustrating the products, if any, do not constitute a contractual document. The Product’s user manual, if it is an essential element, is available on the Site or is sent at the latest upon delivery. The Products comply with the requirements of current French law.
The Client remains responsible for the terms and consequences of their access to the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers, such as Internet access providers, which remain the Client’s responsibility. Furthermore, the Client must provide and be entirely responsible for the equipment necessary to connect to the Site.
The Client acknowledges having verified that the computer configuration they use is secure and in working order.
ARTICLE 3 — CREATION OF THE CLIENT ACCOUNT
To place an order on the Site, the Client must first create their personal client account. Once created, to access it, the Client must log in using their username and their secret, personal, and confidential password. It is the Client’s responsibility not to disclose their username and password in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each Client undertakes to maintain strict confidentiality regarding the data, particularly username and password, allowing them to access their client account, the Client acknowledging being solely responsible for access to the Service via their username and password, except in the case of proven fraud. Each Client also undertakes to inform the Operator without delay in the event of loss, misappropriation, or fraudulent use of their username and/or password.
After creating their personal client account, the Client will receive an email confirming the creation of their client account.
When registering, the Client undertakes to:
- provide real, accurate, and up-to-date information at the time of its entry into the service’s registration form, and in particular not to use false names or addresses, or names or addresses without being authorized to do so.
- keep registration data up to date to constantly guarantee its real, accurate, and up-to-date nature.
The Client also undertakes not to make available or distribute illicit or objectionable information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Client’s access to the Site on grounds attributable solely to the Client.
ARTICLE 4 — ORDERS
The Operator strives to ensure optimal availability of its Products. Product offers are valid while stocks last.
If, despite the Operator’s best efforts, a Product proves unavailable after the Client’s order, the Operator will inform the Client by email as soon as possible, and the Client will have the choice between:
- delivery of a Product of equivalent quality and price to the one initially ordered, or
- reimbursement of the price of the ordered Product no later than thirty (30) days from the payment of the sums already paid.
It is agreed that, apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Client, the Operator is not liable for any cancellation indemnity, unless the non-performance of the contract is personally attributable to it.
Except for any contrary mention in these General Terms and Conditions and without prejudice to the right of withdrawal provided by applicable law, Client orders are firm and final.
When placing an order, the Client must select the chosen Products, add them to their cart by indicating the selected Products and desired quantities. The Client has the option to check the details of their order and its total price, and to return to previous pages to correct the content of their cart, if necessary, before validating it.
The Client undertakes to read the General Terms and Conditions of Sale then in force before accepting them and confirming the terms and any delivery and withdrawal fees prior to payment of their order. Confirmation of the order entails acceptance of the GTC and forms the contract.
A copy of these General Terms and Conditions as accepted by the Client will be sent to the Client by email at the time of confirmation of their Order so that the latter may refer to them.
Contractual information relating to the order (including the order number) will be confirmed by email in due course and at the latest at the time of delivery. The Operator strongly advises the Client to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Client in the “ my account ” section. The Operator also advises the Client to print and/or archive this invoice on a reliable and durable medium as proof.
Any email sent to the Client in connection with an order will be sent to the email address the Client uses to identify themselves in their client area.
The Operator reserves the right not to validate the Client’s order for any legitimate reason, particularly in the event that:
- The Client does not comply with the General Terms and Conditions in force at the time of their order ;
- The Client’s order history shows that sums remain due from previous orders ;
- One of the Client’s previous orders is subject to a dispute currently being processed ;
- The Client has not responded to a request for confirmation of their order sent by the Operator.
The Operator archives sales contracts for Products in accordance with applicable legislation. By submitting a request to the following address contact@comptoir-du-froid.fr, the Operator will provide the Client with a copy of the contract subject to the request.
Any modification of an order by the Client after confirmation of their order is subject to the Operator’s agreement.
The information communicated by the Client when placing the order (in particular name and delivery address) is binding on the Client. Thus, the Operator’s liability cannot in any way be sought in the event that an error during the placement of the order prevents or delays delivery/handover.
The Client declares having full legal capacity to commit to these General Terms and Conditions.
Registration is open to capable adults and to minors provided that they act under the supervision of the parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless validly empowered to represent them (e.g., a legal entity). Registration is strictly personal to each Client.
In the event of a breach by the Client of any of the provisions herein, the Operator reserves the right to terminate the said Client’s account without prior notice.
ARTICLE 5 — PAYMENT METHODS AND SECURITY
The Client expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price in exchange for the supply of the ordered Product.
In any event, the Operator reserves the right to verify the validity of the payment, before shipping the order, by all necessary means.
The Operator uses the secure online payment solution Shopify Payments.
We accept several payment methods to settle your order:
- Bank cards: Visa, Mastercard, American Express, Discover.
- Digital wallets: Apple Pay and Google Pay.
Payment is made directly on secure bank servers. The Client’s bank details communicated during payment are protected by an SSL (Secure Socket Layer) encryption process and are never transmitted on our Site.
The Client’s order is registered and validated upon acceptance of payment by the payment service.
The Client’s account will be debited for the corresponding amount only when (i) the data of the bank card used has been verified and (ii) the debit has been accepted by the bank that issued the bank card.
The impossibility of debiting the amounts due will result in the immediate nullity of the sale.
The bank card may be refused, in particular, if it has expired, if it has reached the maximum spending limit to which the Client is entitled, or if the entered data is incorrect.
As part of control procedures, the Operator may need to request from the Client all documents necessary to finalize their order. These documents will not be used for any other purposes.
ARTICLE 6 — PAYMENT OF THE PRICE
The price of the Products in effect at the time of the order is indicated in euros, all taxes included (TTC), excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of the advertisement made for the promotion.
The price is payable exclusively in euros (€). The price is due in full after order confirmation. The prices offered include any rebates and discounts that the Operator may grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Client validates the order. The total amount due by the Client and its breakdown are indicated on the order confirmation page.
ARTICLE 7 — FORMATION OF THE CONTRACT
The contract between the Operator and the Client is formed at the moment the Client sends confirmation of their order.
The Client’s attention is particularly drawn to the method of accepting orders placed on the Site. When the Client places their order, they must confirm it using the “ double-click ” technique, meaning that after selecting Products added to the cart, the Client must check and, if necessary, correct the content of their cart (identification, quantity of selected products, price, delivery terms and costs) before validating it by clicking on “ I validate my delivery “, then they acknowledge acceptance of these General Terms and Conditions of Sale before clicking on the “ I pay ” button, and finally validate their order after entering their bank details. The “ double click ” constitutes an electronic signature and is equivalent to a handwritten signature. It represents an irrevocable and unreserved acceptance of the order by the Client.
The Operator ensures the archiving of communications, purchase orders, and invoices on a reliable and durable medium to constitute a faithful and durable copy. These communications, purchase orders, and invoices may be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Clients.
The order may be canceled by the Client by registered letter with acknowledgment of receipt or by a written document on another durable medium in the event of:
- delivery of a Product that does not conform to the declared characteristics of the Product ;
- delivery exceeding the deadline set in the purchase order or, in the absence of such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been formally requested, using the same methods and without success, to make the delivery within a reasonable additional period ;
- a price increase not justified by a technical modification of the product imposed by public authorities.
In all these cases, the Client may demand reimbursement of the deposit paid, plus interest calculated at the legal rate from the date the deposit was collected.
The order may be canceled by the Operator in the event of:
- the buyer’s refusal to take delivery ;
- non-payment of the price (or the balance of the price) at the time of delivery.
ARTICLE 8 — RETENTION OF TITLE
The Operator remains the exclusive owner of the Products ordered on the Site until full payment of the price, including any shipping costs, has been received.
ARTICLE 9 — SHIPMENT AND DELIVERY
Estimated Delivery Times:
Preparation Time: 0-1 day (Monday to Friday).
Delivery Time (Transit): 1-2 days (Monday to Saturday).
Total Delivery Time: 1 to 3 days (Monday to Saturday).
Online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these same geographical areas.
Delivery means the transfer to the Client of physical possession or control of the Product.
The Operator offers different delivery or handover methods depending on the nature of the product:Delivery by postal service.
Shipping costs are those specified during order finalization and are accepted upon order validation..
Orders are shipped within 1 business day and are generally delivered within 48 to 72 business hours. The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each Product, to deliver the Products within a maximum of thirty (30) days after receipt of the order.
Delivery times are announced in business days on the Site when ordering. These times include order preparation and shipment, as well as the time estimated by the carrier.
The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product page and in the shopping cart, provided that payment for the order has not been previously refused.
However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email informing the Client of the new delivery date.
Products will be delivered to the address indicated by the Client when placing their order. It is therefore the Client’s responsibility to verify that this address contains no errors. The Operator cannot be held liable if the address provided by the Client is incorrect, thereby preventing or delaying delivery.
Upon delivery, a receipt may be requested for signature.
No deliveries will be made to a post office box.
Upon delivery, it is the Client’s responsibility to verify that the delivered Products conform to their order and that the package is sealed and undamaged. If this is not the case, the Client must imperatively indicate it on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.
ARTICLE 10 — RIGHT OF WITHDRAWAL AND RETURNS
If a delivered Product does not fully satisfy the Client, the latter may return it to the Operator. The Client will have thirty (30) days to do so from the date of receipt of the order.
In accordance with Article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the French Consumer Code, the Client is invited to exercise their right of withdrawal by sending us the request by email or via the contact form.
The Operator will send an acknowledgment of receipt of the Client’s withdrawal request by email.
If applicable, the Client may exercise their right of withdrawal by notifying the Operator of the following information:
- name, geographical address, telephone number, and email address;
- decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax, or email, provided that these contact details are available and thus appear on the standard withdrawal form). The Client may use the model withdrawal form, but it is not obligatory.
As part of the right of withdrawal, return costs are borne by the Client, unless the goods cannot normally be returned by post, in which case the Operator will collect the Product at its own expense.
By exception, in cases where a return is motivated by an error on the part of the Operator (defective, damaged product, or product not corresponding to the order), the Operator will fully cover the return costs. We will then provide the Client with a prepaid return label or arrange for the collection of the product at our expense.
The exceptions of Article L.221-28 of the French Consumer Code apply and preclude the exercise of the right of withdrawal, particularly if the order consists of a contract:
- for the supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer’s express prior agreement and express waiver of their right of withdrawal;
- for the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;
- for the supply of goods made to the consumer’s specifications or clearly personalized;
- for the supply of goods liable to deteriorate or expire rapidly;
- for the supply of goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
- for the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the professional’s control;
- for maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency;
- for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- for the supply of a newspaper, periodical, or magazine, except for subscription contracts for these publications;
- concluded at a public auction;
- for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering, or leisure activities that must be provided on a specific date or period;
- for the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of their right of withdrawal.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the Client’s exact and complete contact details (surname, first name, address) as well as the order number and the original purchase invoice.
The Operator will reimburse the Client for the amount of the Product within fourteen (14) days from the receipt of the Product and all elements enabling the Client’s reimbursement. This reimbursement may be made by the same payment method as that used by the Client. As such, Clients who paid for their order using credit/gift vouchers may be reimbursed by credit/gift vouchers at the Operator’s discretion.
By accepting these General Terms and Conditions of Sale, the Client expressly acknowledges having been informed of the withdrawal procedures.
ARTICLE 11 — CUSTOMER SERVICE
The Client may contact the Operator:
- by email at contact@comptoir-du-froid.fr indicating their name, phone number, the subject of their request, and the relevant order number.
ARTICLE 12 — INTELLECTUAL PROPERTY AND SITE USE LICENSE
The Operator is the sole owner of all elements present on the Site, including and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, Site structure, and all other intellectual property elements and other data or information (hereinafter, the “ Elements “) which are protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Elements of the Site may be wholly or partially modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any other manner, whether free of charge or for consideration, by a Client or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the Operator’s express prior written authorization on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.
Furthermore, it is specified that the Operator does not own the content uploaded by Clients, for which Clients remain fully responsible and indemnify the Company against any claims in this regard. Clients grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use the intellectual property content they publish on the Site, for the entire duration of the protection of such content.
The Operator reserves the right to pursue all legal remedies against individuals who have not complied with the prohibitions contained in this article.
ARTICLE 13 — LIABILITY AND WARRANTY
The Operator shall not be held liable for the non-performance of the contract due to the Client or due to an event qualified as force majeure by the competent courts, or due to the unforeseeable and insurmountable act of any third party to these presents.
The Operator cannot be held responsible for information imported, stored, and/or published on the Site by Clients. The Operator cannot be held responsible for any information published by a Client on the Site and for any direct or indirect damages that such use may cause to a third party, the Client originating the publication remaining solely responsible in this regard.
The Client acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability, and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or functional error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to evolve their content and/or presentation.
The Operator cannot be held responsible for the use of the Site and its services by Clients in violation of these General Terms and Conditions and for any direct or indirect damages that such use may cause to a Client or a third party. In particular, the Operator cannot be held responsible for false declarations made by a Client and for their behavior towards third parties. In the event that the Operator’s liability is sought due to such behavior by one of its Clients, the latter undertakes to indemnify the Operator against any judgment rendered against it, as well as to reimburse the Operator for all costs, including legal fees, incurred for its defense.
The Client is solely responsible for all content they upload to the Site, for which they expressly declare to hold all rights, and in this regard guarantees the Operator that they do not upload content violating third-party rights, particularly intellectual property rights, or constituting an infringement of persons (including defamation, insults, abuse, etc.), privacy, public order, and morality (including, apology for crimes against humanity, incitement to racial hatred, etc.). In the event of a violation of applicable laws, morality, or these General Terms and Conditions, the Operator may automatically exclude Clients who have committed such offenses and delete information and links to such disputed content. The Operator is qualified as a host for content uploaded by third parties. In this regard, it is recalled that the Operator has no general obligation to monitor content transmitted or stored via the Site. In the event that the Operator’s liability is sought due to content uploaded by the Client, the latter undertakes to indemnify the Operator against any judgment rendered against it, as well as to reimburse the Operator for all costs, including legal fees, incurred for its defense.
Regardless of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code (notably L. 217-4 to L. 217-14 of the French Consumer Code), and the warranty against hidden defects provided for in articles 1641 to 1649 of the French Civil Code.
When you act under the legal warranty of conformity:
- you benefit from a period of two (2) years from the delivery of the goods to act:
- you can choose between repair or replacement of the goods, subject to the cost conditions provided for in article L. 217-9 of the French Consumer Code ;
- you are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).
You can decide to implement the warranty against hidden defects of the sold item within the meaning of article 1641 of the French Civil Code. In this case, you can choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French Consumer Code, of article 1641, 1644 and the first paragraph of article 1648 of the French Civil Code, as in force on the date of these General Terms and Conditions:
Art. L.217—4 of the French Consumer Code:
“ The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was undertaken by the seller under the contract or was carried out under the seller’s responsibility. ”
Art. L.217—5 of the French Consumer Code:
“ The goods conform to the contract:
1° If they are fit for the purpose usually expected of similar goods and, where applicable:
— if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
— if they present the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling ;
2° Or if the goods possess the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention, and accepted by the latter. ”
Art. L.217—7 of the French Consumer Code:
“ Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
For second-hand goods, this period is set at six months.
The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged defect of conformity. ”
Art. L.217—9 of the French Consumer Code:
“ In the event of a defect of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost manifestly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. The seller is then obliged to proceed, unless impossible, according to the option not chosen by the buyer. ».
Art. L.217—12 of the French Consumer Code:
“ The action resulting from a defect of conformity is time-barred after two years from the delivery of the goods. ”
Art. 1641 of the French Civil Code:
“ The seller is bound by the warranty against hidden defects of the sold item that render it unfit for its intended use, or that diminish this use so significantly that the buyer would not have acquired it, or would have given only a lesser price for it, had they known of them. ”
Art. 1644 of the French Civil Code:
“ In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having a portion of the price refunded. ”
Art. 1648, paragraph 1 of the French Civil Code:
“ The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. ”
It is reminded that the search for amicable solutions prior to any potential legal action does not interrupt the deadlines for legal warranties or the duration of any potential contractual warranty.
ARTICLE 15 — AFTER-SALES SERVICE
After-sales services performed by the Operator that do not fall under the commercial warranty are subject to a contract, a copy of which is provided to the Client.
Claims made under the warranties must be addressed to the after-sales service at the following contact details:
- email address: contact@comptoir-du-froid.fr
Products covered by the warranties must be returned new, complete, and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
The Client will be reimbursed for return postal fees no later than thirty (30) days following receipt of the product by the Operator (if eligible).
ARTICLE 16 — PERSONAL DATA
For more information regarding the Operator’s use of personal data, please carefully read the Privacy Policy (the “ Privacy Policy “). You may consult this Privacy Policy on the Site at any time.
ARTICLE 17 — HYPERTEXT LINKS
Hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the Client’s convenience, to facilitate the use of resources available on the Internet. If the Client uses these links, they will leave the Site and will then agree to use the third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.
The Client acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applying to or appearing on these third-party sites.
Consequently, the Operator cannot be held liable in any way due to these hypertext links.
Furthermore, the Client acknowledges that the Operator cannot endorse, guarantee, or assume responsibility for all or part of the terms of use and/or content of these third-party sites.
The Site may also contain promotional hypertext links and/or advertising banners leading to third-party sites not published by the Operator.
The Operator invites the Client to report any hypertext link present on the Site that would allow access to a third-party site offering content contrary to laws and/or public morality.
The Client may not use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis.
ARTICLE 18 — REFERENCES
The Client authorizes the Operator to mention the Client’s name and logo as a reference in its communication materials (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).
ARTICLE 19 — GENERAL PROVISION
ENTIRE AGREEMENT OF THE PARTIES
These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more stipulations of these General Terms and Conditions were declared null and void pursuant to a law, a regulation, or following a final decision of a competent court, the other stipulations will retain their full force and scope. Furthermore, the fact that one of the parties to these General Terms and Conditions does not avail itself of a breach by the other party of any of the provisions of these General Terms and Conditions cannot be interpreted as a waiver on its part to avail itself of such a breach in the future.
MODIFICATIONS TO THE CONDITIONS
The Operator reserves the right to modify the content of the Site or the services available thereon at any time and without prior notice, and/or to temporarily or permanently cease operating all or part of the Site.
Furthermore, the Operator reserves the right to modify the location of the Site on the Internet, as well as these General Terms and Conditions, at any time and without prior notice. The Client is therefore required to refer to these General Terms and Conditions before any use of the Site.
The Client acknowledges that the Operator cannot be held liable in any way towards them or any third party due to these modifications, suspensions, or cessations.
The Operator advises the Client to save and/or print these General Terms and Conditions for safe and durable retention, and thus be able to invoke them at any time during the performance of the contract if necessary.
COMPLAINT
In case of a dispute, you must first contact the company’s customer service at the following contact details: contact@comptoir-du-froid.fr.
Should the claim request to customer service fail or if customer service does not respond within ten (10) days, the Client is requested to resubmit their request by email.
The client is also informed that they may use the Online Dispute Resolution (ODR) platform.
APPLICABLE LAW
These General Terms and Conditions are governed by, interpreted, and applied in accordance with French law.
CLIENT’S ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The Client acknowledges having carefully read these General Terms and Conditions.
By registering on the Site, the Client confirms having read and accepted the General Terms and Conditions, thereby becoming contractually bound by the terms of these General Terms and Conditions.
The General Terms and Conditions applicable to the Client are those available on the date of the order, a dated copy of which can be provided to the Client upon request; it is therefore specified that any modification to the General Terms and Conditions made by the Operator will not apply to any order placed previously, unless the Client who originated a given order expressly agrees.